Vital Enterprises - Member Feedback Survey

Member Satisfaction Survey

INSTRUCTIONS Answer each question by checking the appropriate box.	No				Yes
	1	2	3	4	5

A. Judge the Acceptability of This Website
1. Is the website's appearance attractive?
2. Is it logically organized?
3. Does it offer the information and knowledge you expected?
4. Is it easy to use? (e.g., language, links, forms)
5. Do the web pages display quickly?
6. Is the site consistent in the way it behaves and looks?
7. Were you able to access what you needed with one click or less?
8. Is the site free of annoying elements (e.g., unwanted ads)?

Not At All/
None

Fully/
Greatly

Don't Know

B. Judge the Usefulness of This Website

Products

1. How helpful is this site in learning about the products it offers?

2. How helpful is this site in buying products it offers?

3. How easy is it to submit reviews of products?

4. How easy is it to submit questions about products?

5. How helpful are the answers to your questions about products?

Consulting Services

1. How helpful is this site in learning about the services Vital Enterprises offers?

2. How easy is it to submit questions about services?

3. How helpful are the answers to your questions about products?

Collaboration

1. How helpful are the Member Forums in providing solutions to your application problems?

2. How easy is it to use the Member Forums?

3. How helpful is the Best Practice Library in finding solutions to your application problems?

4. How easy is it to use the Best Practice Library?

5. How helpful is the On-line Learning Center in acquiring useful knowledge and skills?

6. How easy is it to use On-line Learning?

Overall Experience

1. Rate how satisfied you are with the help provided by this website.

2. Rate the level of benefit provided to you by the website and its offerings.

Provide your suggestions about what we should keep doing, stop doing, or start doing.